Refund Policy

Last Updated: August 25, 2026

At Zifextv, customer satisfaction is important to us. We want every customer to have a smooth streaming experience, which is why we offer a 14-day refund policy under the conditions described below

14-Day Refund Policy

If you experience a technical issue that prevents you from using our service, please contact our support team first. Our support team will work with you to identify and resolve the issue.

If we are unable to resolve a verified technical issue after providing reasonable technical support, you may be eligible for a refund if your request is submitted within 14 days of the purchase date.

Refunds are processed through the original payment method where applicable. Processing times may vary depending on the payment provider.

Situations Eligible for a Refund

You may qualify for a refund if:

  • The service cannot be used due to a verified technical issue.
  • Our support team is unable to resolve the issue.
  • The refund request is submitted within 14 days of your purchase.
  • You have followed the recommended setup and troubleshooting instructions provided by our support team.

Situations Not Eligible for a Refund

  • You request a refund because certain channels, movies, or TV shows are unavailable. We provide a 24-hour free trial so you can test the service and available content before purchasing.
  • The service is working properly, but you simply change your mind after purchasing.
  • The issue is caused by your internet connection, device, network, or incorrect device configuration.
  • You have shared your IPTV login details with other people or used the subscription in violation of our Terms & Conditions.
  • You resell, redistribute, or share your subscription without our written permission.
  • The subscription has been used by multiple unauthorized users or for resale purposes.
  • The refund request is submitted after the 14-day refund period

Technical Support Comes First

Before approving a refund, our support team will make reasonable efforts to resolve the issue. This may include helping with installation, IPTV player setup, device configuration, login problems, or other technical troubleshooting.

How to Request a Refund

To request a refund, please contact our support team within 14 days of your purchase and provide:

  • Your order or subscription details.
  • The email address used for your purchase.
  • A brief description of the problem.
  • Screenshots or videos, if available, that can help us investigate the issue.

Our team will review your request and contact you with the outcome.

Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Contact Us

If you have any questions about this Refund Policy or are experiencing a technical issue, please contact our support team through our Contact Us page. We recommend contacting support before submitting a refund request so we have an opportunity to resolve the issue.

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